ListfulL
Listful
Sep 6

Tiktokshop issues

I noticed that tiktokshop link always have the "Security Check" or "Product" error whenever I try to paste the link in. And for some reasons, sometimes the link DID go through but a second later came back as the error screen (If my hand are fast enough to press the add item button, it works but then it will stop working if I failed the first time) And sometimes links that I tried and failed work again for some reason? Not entirely sure this is a tiktokshop problem but the link that I saved directly on tiktokshop redirect to a "This product is not available in your country/region" despite the fact that I can still able see it in my tiktokshop. If possible, please make the process of pasting tiktokshop link easier, it is quite a painful experience trying to find the item individually or downloading the pictures and adding the price/name myself 🥹🙏
CompletedCompleted

changed status toCompleted·2 weeks ago
2 weeks ago

Hey Suzuya, we have now fixed multiple issues with tiktokshop.com. Please let us know if you still face any problems and we will have a look into it. Best, Florian

Sep 15, 2026

Hey Suzuya, we are continuing to look into this and are trying to recreate the issues to find a fix. We will keep you updated here. Best, Florian

changed status toIn Progress·Sep 15, 2026
changed status toPlanned·Sep 7, 2026
Sep 7, 2026

Hey Suzuya, thanks for the feedback on TikTok Shop. Sometimes, we have trouble to get reliable data from online shops. However, the issues you describe should not happen. Could you maybe try to make a screen recording of what happens? That way we can directly have our engineering team look into it and hopefully fix it. You can send the screen recording here or via help@listful.com. If you send it via email, please make sure to let our support team know that Florian requested the screen recording so they directly forward it to me. Thanks and sorry that this is not working perfectly yet, Florian

Sep 7, 2026

I had sent the email and some more details on the matter, since I dont see an option to sent videos!

Sep 7, 2026

Thank you! We will have a look at it this week and keep you updated.

changed status toReviewing·Sep 7, 2026
Sep 7, 2026

I noticed that products that have been sold a lot (around 7k upward) seems to work for a few seconds like the instances that I had said